If a patient does not have a follow-up appointment scheduled, or cancels/ no-shows their appointment on the same day the computer system will automatically place a temporary hold on the patient's account. This automated process is not a punishment—it's a clinical safety mechanism designed to prevent medication refills from being processed without proper follow-up care.
01Many medications require regular monitoring, lab work and routine check-ins. Skipping or delaying appointments may result in unmonitored side effects, missed lab abnormalities or gaps in care that could lead to serious health risks. The account hold ensures that no prescriptions are filled unless the patient is up to date with necessary follow-up or testing. This helps protect your health by making sure medications are prescribed only when it's safe to do so.
02If you see that your account is on hold or are unable to refill your medication, contact our office to reschedule your follow-up appointment. Once the appointment is completed, your provider can review your chart and release any necessary prescriptions This process helps us deliver safe, responsible care—and ensures you’re getting the oversight and attention you deserve.
03These missed appointments create significant scheduling gaps and affect our ability to provide timely care. We staff and schedule based on expected patient volume.
Download the healow app from App Store (iPhone) or Google Play (Android Phone).
Identify yourself by entering your first name, last name, and date of birth.
Find our practice by entering the practice code: JGBGAA
Set up your PIN to securely access your health records.
Important Notice Regarding Account Statements
Due to the increasing cost of postage, our system automatically places a temporary hold on accounts that have received two consecutive statements without a payment. This measure helps us manage mailing expenses and encourage timely account management. To remove the hold and continue receiving statements or services, please make a payment or contact our office for assistance. Thank you for your understanding.
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